Privacy Policy
Farotur.com is committed to respecting your privacy and protecting your personal information.
Farotur.com is committed to protecting your privacy. In fact, we place special importance on protecting the personal information you share with us and we strive to maintain your trust in this regard.
When you do business with us, we need to collect certain personal information such as your name, email address, passport number and payment details. This information is used, for example, to process your reservation and travel arrangements and purchases. Some of this information is shared with our trusted partners, such as hotels and airport ground handlers, to ensure your luggage arrives safely at its destination. In this privacy policy (the "Policy") we explain how we collect, use and protect your personal information.
This Policy applies to all personal information we process about you when you do business with us, purchase or use our services, visit our website or interact with us. This Policy was developed to comply with the requirements of current privacy protection legislation. Please see the “How to Contact Us” section if you have any questions, comments or requests regarding the Policy or your personal information. Our full Policy can be accessed below.
Complete privacy policy
Our commitment
We have developed and implemented internal policies and procedures designed to provide adequate protection of personal information in our possession and we review them regularly. We educate our employees about the importance of protecting personal information by providing training on this topic and issuing directives that describe their role and obligations in this regard. We take reasonable measures to ensure that our agents, representatives, representatives and employees comply with the provisions of applicable privacy protection legislation.
What is the scope of this policy and driver?
The provisions of this Policy apply to all personal information collected and processed by our agency in the framework of its activities, unless otherwise indicated when collecting such personal information. We have set ourselves the task of ensuring the protection of our customers' personal information and responding to privacy. questions to the Transat data protection officer.
The person responsible for processing personal data is:
Farotur.com,
Toronto, Ontario, Canada. M8X 2X9
If certain sections of our website refer you to other websites operated by third parties, the information collected by such third parties on these other sites is not subject to this Policy, when not used by us. Therefore, we encourage you to review the privacy policies of these websites.
What is considered personal information?
Personal information is any information that identifies you or that can be used to identify you. Your personal information may include, for example, your name, your contact details or information relating to your travel itinerary (for example, your booking reference number). This information may be collected during any interaction you have with us, for example when you visit us. our website, make a reservation, call or email us, or enter a contest. This information can also come from travel advisors.
What personal information do we collect?
We may collect and process the following categories of personal information:
Identification or ID
Your name, date of birth, sex, nationality and passport number. If your minor children are included in the reservation, we will collect their identification information.
Contact information
Your phone number, physical address, and email address.
Details of the reserve
During the booking process, we collect information about your booking which may include your travel date, flight bookings, hotel bookings, payment details and any ancillary services such as Option Plus, upgrades and additional baggage.
Details of the trip
When you do business with us, we collect and process information related to your trip, such as your travel itinerary, check-in information, electronic boarding pass, medical needs, special dietary requirements, and any additional assistance or preferences.
Interactions
When you communicate with us by email, online or through social media, we store your communication and, if applicable, each attachment, such as images and/or videos. When you contact us by telephone, we may record your telephone calls for training purposes or to prevent fraud. We also collect your questions or complaints.
Previous reservations with us
We collect information about services we have provided to you in the past, including your previous travel arrangements (flights and other bookings), interactions and customer feedback.
Use of our website and mobile application
When you browse our website, use our mobile application or subscribe to our newsletter (if applicable), we may collect your IP address, browser type, operating systems, referring website, preferred language, web browsing behavior, unique identifier universal (UUID) and application usage. We may also receive your location data. Please see the section "How do we use cookies and tracking technologies?" for additional information about our use of cookies.
Social networks
We collect information you enter during contests or comments you choose to share on our social media platforms. Depending on your social network settings, we may receive information from your social network provider.
Sensitive personal information
In providing services to you, we may collect personal information that is considered confidential as it could reveal your racial or ethnic origin, physical or mental health, religious beliefs, or criminal convictions or offenses. For example, if you request special medical assistance during a flight. (for example, the need for a wheelchair or oxygen), this may reveal information about your health. Additionally, your religious beliefs may be revealed when you request special meals or inform us of other dietary requirements. Likewise, the data in your travel document may contain information that could reveal your racial or ethnic origin. When providing sensitive personal information, your explicit consent must be given to the processing of this information. This sensitive personal information will be used strictly to enable us to provide any special services requested and to fulfill our obligations in full.
Third party reservations
A third party booking is when a family member, friend or other person (hereinafter referred to as the "Third Party") makes a booking on your behalf. This Third Party will necessarily provide us with the same personal information that we would collect from you directly to complete your reservation. In such circumstances, the Third Party will have ensured that you have been informed of the content of this Policy and that you consent to providing us with your personal information.
How do we use your personal information?
We use your personal information for the following purposes:
To provide you with our services
We may use your personal information to process and manage your reservation and to fulfill your travel and purchasing arrangements. For example:
- To identify you in order to issue your ticket;
- To ensure that you meet the specified dietary requirements;
- To inform the flight crew and other team members that you have purchased Option Plus; etc
In case of non-provision, objection or restriction to the processing or deletion of any information necessary to provide you with our services and those of our partners, or in case you wish to withdraw the consent you have previously given us for the collection and use of your information confidential personnel, we, like us, may not be able to provide you with some or all of our services. In such circumstances, cancellation fees may apply.
To communicate with you and keep you informed
We may need to contact you by email and/or telephone for administrative or operational reasons. For example:
- To send you confirmation of your reservations and your payments;
- To inform you about your travel itinerary;
- To notify you when check-in is available or to notify you of disruptions and changes to your flights; etc
We will also use your contact information for business prospecting and to send you marketing communications, if you have agreed to receive such communications. Your opinion is very important to us, so we may seek your feedback about our services via email, social media, or surveys. We will use the communications you exchange with us and the feedback you may provide to manage our relationship with you and improve our services and customer experiences.
To personalize and improve your customer experience. We may use the communications you exchange with us and information about how you use our website to improve our products and services and to ensure that you receive marketing communications from us that are relevant to you.
To improve your shopping experience on our website We may use personal information about your use of our website through cookies and other technologies and mobile applications to:
- Track and analyze your use of our website to improve the relevance of our website content and understand what is relevant to you;
- Measure the effectiveness and improve the relevance of our advertising and promotions;
- Conduct market, product or sales research and analysis to improve our products and services;
- Personalize our marketing communications to you, if you have agreed to receive such communications;
- Run relationship marketing and retargeting campaigns using social media and other advertising partners;
- Contact you to provide you with more information about a product or service, if you have agreed to receive such communications.
What is our legal basis for processing your information?
The legal basis for processing your information will depend on the reasons why your information was collected. We will only process your personal information where we have a legal basis to do so. Under privacy laws, the legal basis for processing your information may be:
- To process and manage your booking, fulfill your travel arrangements and perform the contract we have with you;
- To comply with a legal obligation;
- Because you have consented to us using your information for a particular purpose;
- Because it is in our legitimate interest to use your personal information, in particular, to improve and enhance our products and services, personalize our offers, develop new products and prevent fraud.
How long do we retain your personal information?
We will only retain your information for as long as we reasonably need it for the purpose for which it is collected or processed in accordance with this Policy or to comply with the law.
For example, your personal information relating to your booking will be retained to fulfill the specific travel arrangements you have made. We will then retain the information for a period of time to enable us to handle or respond to any complaints, queries, concerns or legal proceedings relating to the booking.
We will actively review the information we hold and securely delete it or anonymize it where there is no longer a legal, business or customer need for it to be retained.
How do we keep your personal information secure?
We have implemented a combination of material, organizational and technological means to ensure the confidentiality of the personal information we hold, to protect such information against loss or theft, and to prevent any unauthorized access, transmission, reproduction, use or modification thereof. We use industry standard Secure Sockets Layer (SSL) Encryption for the transmission of personal information on our website, for example when you pay by credit card online. You can verify this protection by looking for the padlock symbol in many browsers. SSL allows a secure connection between your Internet browser and our Internet server, using a private (or secret) key to encrypt information.
When we share personal information with a third party, we take appropriate security measures to ensure that third party complies with the commitments and rules set forth in this Policy.
When our agency does business with persons in Europe: If you are a resident of a member state of the European Economic Area (hereinafter, the "EEA"), your our agency, whose servers are located in Canada, and/or one of our suppliers Personal information may be accessed and processed by trusted external services outside the EEA. Except as provided in Article 49 of the General Data Protection Regulation No
In this sense, we specify that:
- Canada has been recognized by the European Commission as guarantor of an adequate level of protection;
- With respect to data transfer to the United States, your personal information will only be transferred to third parties who have undertaken to provide guarantees regarding the secure processing of personal data in accordance with the Privacy Shield recognized by the European Commission as a guarantee of an adequate level of protection; for additional information, see the privacyshield.gov website;
- For other countries, we have ensured that the recipients of your personal information have put in place appropriate security measures to ensure that your personal information is adequately protected, all in accordance with current data protection legislation.
Who do we share your information with?
To ensure that we can provide you with the products and services that you have requested from us, we may need to disclose your personal information to trusted third parties, including:
- Regulatory authorities and law enforcement agencies such as immigration, customs, airport authorities, border security control for legal compliance and to ensure the safety of our customers, passengers and employees;
- In accordance with applicable laws, reservation, screening and boarding data collected from passengers (PNR/API) may be transmitted to national public services and to the competent authorities of a particular country (including, where applicable, France, in accordance with article L232-7 of the French Internal Security Code and under the conditions defined in Decree No.
2014-1095 of 09/26/2014); - Service providers, such as reservation agents, catering agents, travel service providers, cargo providers, car rentals, hotel providers or airport ground handling services to facilitate your travel and any other requests you have made;
- Other passengers named on your reservation as part of the online check-in process;
- Technology service providers, whose systems we may use to process your reservation and travel, improve your customer experience, conduct customer surveys or provide you with personalized marketing communications on our behalf;
- Providers of forensic and investigative services to investigate a data breach or incident.
- Affiliates or their service providers, as part of the provision of travel services or offering you complementary products.
How do we use cookies and tracking technologies?
In an effort to continually improve the quality of the services offered on our website and to better meet your expectations, we may use cookies, which are text files used to identify your device when you connect to one of our services.
By accessing our website, mobile site or mobile applications, if applicable, and by continuing to browse it after having been informed of our Cookies Policy through a notification, you acknowledge having read the information provided to you about the purpose of any process accessed, through electronic means. transmission, information already stored on your device (electronic communications terminal), or information registered on said device (cookies), and you further acknowledge that you know the means at your disposal to reject said process. You acknowledge that the appropriate configuration of your web browser constitutes your acceptance of the implementation and use of cookies.
Our website uses cookies or advertising IDs for advertising purposes. This allows us to show our ads to visitors who are interested in our products on partner websites, apps, and emails. Retargeting technologies use your cookies or advertising IDs and display ads based on your past browsing behavior.
Please see our “Cookie Policy” for additional information about our use of cookies.
Your rights regarding your personal information
In light of the obligation to ensure the security and confidentiality of personal information being processed, two valid identification documents must be provided to support any request made in accordance with the rights listed below.
You have the right to access and rectify your personal data. You also have the right to withdraw your consent to the processing of your personal information. Access to the personal data contained in your file and its rectification are free of charge.
Accuracy and rectification of your personal information We make every effort to keep the personal information in our possession accurate, complete and up-to-date. However, you are in the best position to promptly inform us of any changes to your personal information and we therefore ask that you inform us of any changes, if applicable.
At any time, you may request that appropriate corrections be made to the personal information we hold about you. If applicable, we will send the modified information to third parties who have access to your personal information.
Withdrawal of consent to process personal informationWhen we process your information based on the consent you have previously given, you can withdraw that consent at any time.
When our agency does business with persons in Europe: EEA residents Rights to data portability, object, restrict processing and erasure In addition to the rights detailed above, if you reside in an EEA member state, you will have the right, with respect to your personal information, to the deletion, to the limitation of the processing, to oppose the processing for legitimate reasons, as well as to obtain the portability of the data, in the circumstances described in the RGPD. A small fee may be required, upon notice to us, to cover the administrative costs of processing such requests. the GDPR. In addition, if you are a resident of France, you have the legal right to direct generally or in particular how your personal information may be used after your death. In addition, when your personal information has been collected in France and you do not wish to be contacted by telephone for marketing purposes, you can register, free of charge, on a list to object to telephone requests on the website www.bloctel.gouv.fr.
How to contact us
If you have any questions, comments or requests regarding this Policy, the exercise of your rights or your personal information, please contact our agency in writing at the following address:
Toronto, Ontario, Canada. M8X 2X9
We will attempt to process your request within thirty (30) days of receiving it. If we are unable to respond within this time, you will be notified.
Update of this Policy
This Policy is subject to amendments to take into account rapidly evolving regulations related to the protection of personal information and privacy. This version is based on the last update on 04/23/2024.
Any new version will automatically take effect as soon as it is posted. Therefore, please visit our website regularly for any modifications.
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